Contact and FAQs
We'd love to hear from you!
HOW CAN I CONTACT YOU?
First, check out our FAQ's, you might find your answer below!
For fastest response, please use the contact from above.
We respond to all emails within 24-48 business hours, Monday-Friday 9:00 A.M.-5:00 P.M. EST.
WHEN WILL I RECEIVE MY ORDER?
PLEASE NOTE: DUE TO COVID-19, THERE ARE CURRENTLY COUNTRY-WIDE SHIPPING DELAYS AND, PER USPS, WE CANNOT GUARANTEE SHIPPING TIMES.
All orders are processed within 2-3 business days and shipped via priority mail 2-5 business day shipping. Meaning you should get your order within 4-8 business days!
WHAT'S YOUR REFUND POLICY?
Our products can be refunded if it is returned within 30 days of receiving the order. To qualify for a return, your item must be unused and in the same condition that you received it. This includes the packaging as well.
It is the customer's responsibility to provide the correct shipping address at the time of checkout. Please make every attempt to check your address before submitting your order. We cannot guarantee requests to update shipping address will be processed in time. If your order was shipped to an inaccurate or invalid address we cannot reship or replace it until the item has been returned to our warehouse. If Island Beauty Secrets reships your order you will be responsible for additional shipping costs.
Additionally, orders that have been shipped out cannot be cancelled or refunded while still in transit. Refunds can only be processed after an order is returned to us by the customer.
MY ORDER WAS STOLEN/LOST
If delivery has been confirmed for your package via the shipping carrier, we are no longer responsible for the acceptance of your order at that point, as we have fulfilled our due diligence. However we will still do everything in our power to make sure you get your product!
Please note, tracking notifications are not 100% accurate in their timing….. So you may want to give it a few extra days or so to show up. If it still doesn't arrive, please check any other places that accept delivery in your neighborhood, or with neighbors.
As a final step, we ask that you contact your local post office for information regarding this order. Once this final step has been taken, and if still nothing is located; we ask that you file a claim and we will be happy to send you a replacement order ASAP.